Frequently Asked Questions
1. Is Online Shop secure? > Absolutely. Our website is SSL certified for maximum security. Payment processing is powered by “PayPal” for maximum security. When you buy from PBC online you are not entering credit card information directly on our website checkout, but rather entering it directly on PayPal payment processing website after checkout. We’re not transmitting or storing credit card information. It’s the same as using Amazon Payment or Google Checkout. PayPal is the faster, easier, most secure online payment method worldwide.
2. Do I need to create a PayPal account in order to make purchase? > No. PayPal accept all major credit cards.
3. Is there a minimum order requirement for online order? > Yes. A minimum order of $25.00 applies to all online order.
4. What is the lead time for online order pickup or delivery? > Online Shop is designed for ordering in advance. Under the current situation order fulfillment lead time is 24 hours. For immediate consumption such as sandwiches and pizza please visit our store or call 778 379-8418 to place order. No need to panic. There is plenty of everything.
5. Return & Refund Policy? >
When you placed an order either in-store or online the order fulfillment process starts right away. We do not accept return & refund on any custom order.
6. Why don’t you make pan-shape bread loaf? > Artisan bread by definition is hand-made bread. The way the dough is kneaded, shaped, proof, and scored play a big part in determining the texture and taste of the bread. Pan-shaped bread are mass production bread that employ a much quicker production method. The consideration for production volume in a relatively shorter time frame superseded the consideration for texture and taste. It’s more about economic.
7. What is Personalized Custom-Made Bread Program? > This is something we have done in another market (Shanghai) where many customers can afford the best of everything. They don’t want to buy regular bread. They want a bread that has a signature taste of its own and produce according to the schedule set by the customer. For a moderate price increase you too can enjoy your own personalized custom-made bread. Imagine Golden Raisins and Walnut, Purple Rice, and Barley Porridge! It’s your bread produce only for you, based on your liking and on your schedule.
8. Do you make gluten-free bread? > We make gluten-free bread by special order and available through our online store. Our gluten-free breads are naturally leavened using natural Rice Levain and bake to perfection just like our regular bread offerings.
9. How long does it take to order a pizza? > Just like any pizza restaurant, pizza order takes no more than 20 minutes. We also make Ready-to-Bake Pizza for customers who like to bake their own pizza. For immediate consumption please Call 778 379-8418 or through our Online Shop to place order in advance.
10. What is the best selling pizza in your menu? > We have 8 different pizza on regular offering. Recently No. 5 in our menu ( Salami and Mushroom plus all the vegetables) has overtaken Quattro Formaggi (4 Cheese) to become the best seller. For those who don’t want any meat on their pizza we can make them an all Vegetarian Pizza. From time to time when we can get really fresh seasonal ingredients we also offer Seasonal Pizza Specials such as; Prosciutto with Fresh Fig & Asparagus. Tiger Prawns with Red Hot Chili Pepper and so on.
11. What separate Artisan Pizza from regular pizza? > There are 3 important elements that will determine a pizza’s tasting experience; Dough, Sauce, & Cheese. They formed the trifecta of really good pizza. Our pizza dough bear the same DNA as our artisan bread which depend on natural levaine and long fermentation in order to achieve that unmistakable sourdough taste. Our tomato sauce is hand mixed with all natural ingredients and has no salt or MSG. We also use high quality cheese. Regular pizza dough aren’t made the same way and very few pizza place mix their own tomato sauce. Having said that there are some really good pizza places out there also.
12. Do you make fruit cake? > We only make fruit cake to order. You will always get the freshest fruit of your choice on a freshly made cake. That’s our idea of really good fruit cake.
13. How should I approach cake size? > Think Servings! We shouldn’t waste food and serving is a good way to start. Then decide on how much $ per serving you would like to spend and choose your cake accordingly. You can spend as little as a dollar or sky is the limit per serving. There is no such thing as a cheap cake. You only get what you pay for.
14. Do you have gluten-free, Wheat-free option for cake? > We can make any cake gluten-free wheat-free with ease.
15. Do you offer discount when buying more? > Yes. almost all of our pastries have package deal with discount when order online. Depending on the item. They come in a pack of 2, 4, 6, 12., and 24. Many customers buy our pastries that way. We also have a Customer Loyalty Program for Artisan Bread. Buy 7 loaves of bread within 45 days and get 1 loaf of bread of your choice free. This is the best bread deal in British Columbia period.